Can I cancel an order?

As per company policy, orders cannot be guaranteed for cancellation. For cancellation inquiries, please email merchant@virahandicrafts.com

 

What is your Return Policy?

Your purchase is eligible for return or replacement only if it meets the following conditions:

1. If an incorrect product was delivered to you, i.e., the product does not match the item description mentioned on the website or the wrong product is delivered.

2. If the product you receive has manufacturing defects or damage, you must request a return within 48 hours of delivery.

3. The product must be returned in its original packaging.

​

What is your Refund Poilcy?

If you wish to return your purchase, please send an email to merchant@virahandicrafts.com in within 48 hours of delivery. In your email, please include the following information: your order number, delivery address, reason for the return, and if applicable, attach an image of the defective or incorrect product. Please note that any emails or images sent after 48 hours of delivery will not be considered.

​

What should I do if the product packaging is damaged when it's delivered?

If the packaging of your product is damaged upon delivery, please inspect the product for any damage and keep all original packaging materials. Contact customer care with your order details and photos. You may be eligible for options such as returning the product, receiving a replacement or a refund, or receiving a partial discount.

​

What is your Repair Policy?

Currently, we do not have a repair policy. Please refer to our refund or replacement policy for defective or damaged products.

​

What is not covered by the warranty?

The warranty for VIRA Handicrafts, does not cover normal wear and tear, misuse or abuse, unauthorized alterations or modifications, accidental damage, and issues caused by exposure to extreme environmental conditions. It also excludes products used in commercial settings, damage from improper installation, and specific components like light bulbs or batteries. For any other query contact customer care.

​

What happens if the product is out of warranty and damaged?

If your Orange Tree product is out of warranty and damaged, you'll be responsible for repair or replacement costs. Contact the customer service for repair options or parts, or seek help from local furniture repair shops. Ensure any repair services used are qualified to handle your specific product.

​

Can you please arrange for the product to be packed for the return pick-up?

Yes, we will arrange a reverse pickup. Please check the updates from the customer care executive. Please make sure that the packaging remains intact and in its original box.

​

I would like to request a replacement for the product instead of a refund?

Yes, if there is a genuine defect in the product, we would be happy to exchange your product for a replacement or a different product of the same value.

​

How long does it take to receive a refund?

A credit of the paid amount will be refunded to the original payment method within 7-10 business days after the product is picked up from the provided address.

​

How will I receive the refund?

Refunds will be issued using the original payment method.

​

Can I buy a different product as a replacement instead of the originally ordered product?

If there is a genuine product defect, you can exchange it for a product of equal value.

​